Frequently asked questions
TERMS & CONDITIONS
  • Opening Order Minimum $600 / Reorder Minimum $250
  • Sample limit is one per item per store.
PAYMENT
  • Prepayment of opening orders is required.
  • All NET 30 and NET 60 accounts must be paid via wire transfer, ACH, or check by mail.
  • We accept payment by Visa, MasterCard, American Express and Discover upon shipment. Using a credit card and saving it to your online profile will expedite the orders.
  • We also accept company checks. If prepaying by check, allow two weeks for check clearance.
  • Terms available upon approval, and after three initial prepaid orders.
  • All unpaid/past due invoices will be charged a 10% warehousing fee. See Wholesale Handbook for additional information.
SHIPPING
  • All goods sold FOB Dobbs Ferry, New York.
  • A 15% flatrate shipping and handling fee will be charged on all orders shipped within the continental United States via UPS or FedEx Ground.
  • Expedited orders will be charged cost to ship when requested.
  • Please allow 2-3 weeks for processing and shipping of all in stock orders unless otherwise discussed.
  • Backorders will be shipped without notice and as available unless otherwise directed by customer. All backorders under $100 or over 120 days old will be automatically cancelled. New orders may not be added to backorders, however we're happy to ship a new order with your backorder.
  • The Floral Society does not drop ship or ship C.O.D.
RETURNS & CLAIMS
  • Returns must be pre-authorized within 7 days of receiving goods for a shop credit.
  • Please examine your order upon arrival for any discrepancies. Any shipping damage or loss must be claimed by consignee with carrier. All other claims must be submitted in writing within 7 days of receipt. any damaged items will be replaced. No refunds will be issued.
  • Any merchandise approved for return must arrive to our warehouse address in unused saleable condition, free of price tickets.
  • All returned items must be sent in their original packaging with polybags, cards, hangtags et cetera.
  • Customers returning non-damaged merchandise will be charged a 20% restocking fee.
  • All cancellations must be requested in writing and confirmed by The Floral Society.

PRICING POLICY

The Floral Society provides suggested retail pricing (MSRP) as indicated in the current catalog and on each product listing on the website. The Floral Society believes that these are appropriate and competitive prices for its products, but each retailer may determine its own selling prices. All online retailers must adhere to The Floral Society's Minimum Advertised Price (MAP) Policy. A retailer's choice not to comply with the suggested retail pricing policy may result in sunspension or loss of retailer's account with The Floral Society, during which time The Floral Society will not ship any outstanding or accept any new orders. Prices are subject to change without prior notification.

MAKERS

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value. For specific questions about individual products please refer to the product page in the catalog or the product listing on the website.