Refund policy

Returns must be pre-authorized within 7 days of receiving goods for a shop credit. 

Please examine your order upon arrival for any discrepancies. Any shipping damage or loss must be claimed by consignee with carrier. All other claims must be submitted in writing within 7 days of receipt. Any damaged items will be replaced. No refunds will be issued.

Any merchandise approved for return must arrive to our warehouse address in unused saleable condition, free of price tickets.

All returned items must be sent in their original packaging with polybags, cards, hangtags et cetera.

Customers returning non-damaged merchandise will be charged a 20% restocking fee.

All cancellations must be requested in writing and confirmed by The Floral Society.